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How jitu hoki Protects Your Privacy

Your account information, deposits through DANA, OVO, GoPay and QRIS, and withdrawal records stay encrypted and secure on our servers.

Account data encrypted end-to-endLocal payment data protectedYour withdrawal records verified and stored securelyData access requests handled within 7 business days
Explore the Lobby Read FAQ
jitu hoki How jitu hoki Protects Your Privacy
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Team online

Live Chat

Open your account and head to the chat window in the bottom-right corner. Our team responds during lobby hours, 10 AM to 11 PM Jakarta time, seven days a week.

Email Support

Write to [email protected] with your account details and privacy request. We reply within 24 hours on business days with next steps or clarification.

Account Settings

Log into jitu hoki, open Settings, then Privacy & Data. You can download your account records, request corrections, or see what we have stored.

SECURITY & RIGHTS

What We Do to Keep Your Privacy Intact

Encrypted Payments

When you deposit via DANA, OVO, GoPay or QRIS, your transaction details are encrypted with 256-bit SSL. We never store your full banking credentials—only a secure token to process future transactions.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your preferences, and detect suspicious login attempts. You can disable non-essential cookies in your browser settings without losing account access.

Withdrawal Verification

Before we send funds back to your DANA, OVO, GoPay or bank account, we verify your identity and cross-check the destination against your registration details to prevent fraud.

Data Retention & Cleanup

We keep your account data active while you play. If you close your account, we anonymize your lobby history after 90 days and delete non-essential records after seven years.

Third-Party Access

We share your data only with payment processors, fraud-detection services, and regulators where law requires it. We never rent or sell your contact details to marketers.

Your Data Rights

You can request a copy of your data, ask us to correct errors, or request deletion where local law permits. File requests via live chat or email; we respond with a download link or confirmation within seven business days.

Privacy & Your Account — Questions Answered

We collect your full name, email, phone number, date of birth, and banking details (account name and number for DANA, OVO, GoPay or bank transfer). We use this only to verify your identity, process deposits and withdrawals, and prevent fraud. We do not ask for sensitive information like passwords or security codes.

When you close your account, we anonymize your lobbying history and gameplay records after 90 days. We keep anonymized transaction records for seven years to meet regulatory obligations. You cannot access or recover your data after anonymization, but we retain it for compliance.

Yes. Log into your account, open Settings, then Privacy & Data, and select Download My Data. We compile your full profile—personal details, transaction history, bonus records—into a file and email it within 24 hours. You can also request it via live chat or [email protected].

We do not sell or rent your data to third parties. We share your information only with payment processors (DANA, OVO, GoPay, bank partners), fraud-detection services, and regulators where local law requires it. We keep these relationships strictly confidential and contractual.

Your transaction is encrypted with 256-bit SSL before it reaches our servers. We store only a secure token linked to your account—never your full banking credentials or PIN. Each withdrawal is verified against your registration details to block unauthorised transfers.

Cookies store your login session, remember your game preferences, and help us detect suspicious account activity. You can disable non-essential cookies in your browser settings. Disabling them will not log you out or delete your account, but some features may work slower.

We respond to data-access requests, corrections, and deletion requests within seven business days. Live chat queries during lobby hours (10 AM to 11 PM Jakarta time) are answered in real-time. Email requests are acknowledged within 24 hours on working days.

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